UPDATE: Amazon has opened a Prime Video Store which can be accessed on the service's website and mobile apps (both Android and iOS). From here, all Amazon customers will be able to buy or rent movies and shows on the streaming service, even if they aren't Prime members.
Amazon Prime was already a very well-established, hugely successful service for the online marketplace in many countries when it finally arrived on Aussie shores in 2018. In the last two years, the platform has managed to set up a very strong base in Australia as well, offering Aussie shoppers a range of savings and benefits for a flat monthly fee of AU$6.99.
That fee opens up a whole world of perks for members, all of which are Amazon-specific. So what’s included? In a nutshell, if you sign up for Amazon Prime in Australia, you’ll get:
- Free two-day delivery on domestic purchases
- Free standard delivery on orders over AU$49 made from the ‘global’ section (ie. international purchases shipped from the US)
- Access to Prime Video, Prime Reading, Prime Music and Twitch Prime
- Early access to discounts and deals
- Big savings on Amazon Prime Day
What is Amazon Prime?
The main appeal for Amazon’s Prime service is that it offers members fast and free delivery on many purchases, plus access to some of the company’s streaming services.
Prime members also get exclusive early access to select deals and offers, and get to participate in a members-only annual sale called Prime Day (more on this later).
In the US, Amazon Prime offers free shipping on millions of items, same-day delivery (or even two-hour delivery in some cases) and access to its video and music streaming services, unlimited ebooks and audiobooks, and unlimited photo storage. However, to get all the goods and services Amazon promises in its Prime package across the Pacific, American customers pay US$12.99 a month (US$119 a year).
In Australia, unfortunately, there are some caveats to what Prime members get, but it also costs us less – half of what the US pays, to be precise.
How much does the Prime service cost in Australia?
In Australia, Amazon Prime subscriptions cost AU$6.99 a month, or AU$59 per year, which is better value as it saves you just under AU$25 across each 12-month period.
As is customary with all of Amazon’s subscription services, there’s a 30-day free trial on offer. If you aren’t happy with the Prime service, you’ll need to manually cancel your membership before the 30-day trial ends or you will be charged the full monthly fee the following month.
What do Australian Prime members get?
Amazon has brought the promise of free delivery for its Aussie Prime members, but it’s limited to domestic purchases only. If you buy something marked as "Prime eligible" from either Amazon Australia or from an Australian third-party merchant selling goods on the e-commerce platform, you won’t be charged for delivery, no matter how little or much your final order costs.
Keep in mind that the caveat here is that the product needs to carry the "Prime Eligible" label. If that’s not visible, speedy and/or free delivery is not an option even if you are a Prime member. However, if the order is over $49, it automatically qualifies for Amazon’s free standard delivery policy, irrespective of whether the product(s) you buy is Prime eligible or not.
Also worth noting is that, in Australia, Prime’s free delivery service isn’t the 'same day' one that's offered in the US. Locally, it’s a two-day delivery promise – something that's most likely due to Amazon having only two Australian fulfilment centres – one located in Melbourne, with the other in Sydney. Despite that, even the Australian East Coast doesn't qualify for same-day delivery, but we're hoping that might change to same-day delivery when Amazon expands is network of warehouses locally.
Unfortunately, though, while Aussies were stuck at home during the global coronavirus crisis, Amazon's shipping infrastructure was overwhelmed with a steep increase in online orders. Amazon was struggling to keep up with its two-day Prime delivery guarantee and was, understandably, delaying shipping accordingly. However, the situation in Australia has improved and Amazon is slowly and steadily getting back on track with its delivery promises.
On international items bought from the 'global' area of the store (which lists products shipped and sold by Amazon US), only purchases over $49 will be eligible for free delivery, but again, it needs to carry the "Prime Eligible" label to qualify. Again, with the spread of the coronavirus, delivery of items from the US have also been affected.
Prime members also get exclusive early access to Lightning Deals (Amazon’s limited-time deals that vanish within hours of going live).
Alongside those shopping benefits, there’s a number of complementary digital-media subscriptions that are included for free with Prime:
It is also important to note that, unlike other markets, in Australia you cannot sign up for any of the aforementioned services as a standalone. For example, you cannot sign up for just Prime Video. If you do, it will still cost you AU$6.99 per month and get you all the Prime perks there are.
Other Amazon services in Australia
While Prime members in the US get additional perks – like access to free grocery and restaurant deliveries, and a free subscription to the Washington Post (which Amazon CEO Jeff Bezos also owns) – the Australian Prime service is limited to just the aforementioned options.
However, Amazon’s repertoire in Australia still extends beyond those Prime offerings. There’s a smattering of other services that the company runs locally, although you’ll need to sign up for them individually, paying either a monthly or annual fee for each.
Here’s what those locally-available Amazon subscription services entail:
How to cancel your Amazon Prime membership
If your Amazon subscription has past its prime, whether it be during your 30-day free trial or later, you can cancel at any time.
Cancelling Amazon Prime free trial
If you're still within the 30-day free trial, hover over the 'Your Account' button in the top right corner of your browser, and select 'Your Prime Membership' from the dropdown menu. Then click on 'Cancel Free Trial' or 'Do Not Continue' on the left-hand side of your browser window.
Our suggestion would be to go with 'Do Not Continue' as you’ll be able to keep using Amazon Prime until the end of your free trial period, after which your membership will end. The payment card that you provided details for when starting you trial won’t be charged in this case.
Cancelling a paid Amazon Prime membership
In the case of a paid membership, head to 'Your Prime Membership' as described above and, this time, click 'End Membership' on the left hand side of the page. If you haven’t used your Amazon Prime benefits like free delivery or Prime Video (this might be the case if you accidentally let your free trial overrun), then you will be eligible for a full refund.
Even if you’ve used some of Amazon Prime’s features, but not all, you may still be eligible for a partial refund based on your use.
Can you keep Prime Video?
In Australia, you can't turn your existing Prime subscription to just a Prime Video one. It's part of the full package and, if you cancel your Prime account, you lose access to Prime Video as well.
What is Amazon Prime Day
The simple answer is it's Amazon's take on Black Friday, held each year to celebrate the company's anniversary. It has typically been a 24-hour shopping spree exclusively for Prime members, but the duration of Prime Day has been increasing and, in 2019, lasted for an epic 65 hours. It began on schedule on July 15 for us, then continued on till it ended in the US.
We're expecting Prime Day to take place again this year, but the dire situation with the spread of the Covid-19 virus worldwide has made things very fluid. At present, we're expecting Prime Day 2020 to be held not before August this year, but things could change between now and then.
However, Amazon Australia continues to offer its daily deals online but we will have to wait for official word on Prime Day 2020.
While Amazon Prime has its perks, you don't have to be a member to avail low prices on products being sold on the online marketplace.
If you want to save on cool gadgets and gizmos, we handpick some excellent bargains to be had on tech in our dedicated Best Amazon Deals and Sales page.